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Q. HOW DO I CHANGE MY DEBIT PIN?

  • If you know your current PIN, you may call 800.797.5790 to request a new PIN.
  • You can change your PIN in Digital Banking (Online or Mobile) by going to the “Manage Cards” tab.
  • Visit your local Citizens office to make an immediate personalized PIN change.

Q. WHERE CAN I FIND MY CHECKING ACCOUNT NUMBER?

Your account number comes after your routing number (051501150) on the bottom of your check.

Q. HOW DO I ORDER CHECKS?

You will need:

  • Routing Number (051501150)
  • Account Number
  • Zip Code

Order Checks

Q. HOW DO I REPORT A LOST/STOLEN DEBIT CARD OR FRAUDULENT ACTIVITY?

To report a lost/stolen debit card or fraudulent activity, call: 800.797.5790