Our Routing Number is: 051501150

You may pay by credit card or ACH by clicking here.

• If you know your current PIN, you may call 800.797.5790 to request a new PIN.
• You can change your PIN in Digital Banking (Online or Mobile) by going to the “Manage Cards” tab.
• Visit your local Citizens office to make an immediate personalized PIN change.

Click here to select your location.

Your account number comes after your routing number (051501150) on the bottom of your check.

You will need:

• Routing Number (051501150)
• Account Number
• Zip Code

Order Checks

To report a lost/stolen debit card or fraudulent activity, call: 800.797.5790

• Locked Out – Call the Electronic Banking Department at 304.636.4095 (option 2) or 800.797.5790, or use the Contact Us form.
• Account Disabled – Due to inactivity (90 days without use) your account has been disabled. You may complete self-registration or call the Electronic Banking Department at
• 304.636.4095 (option 2) or 800.797.5790, or use the Contact Us form.

Reset your password here: Forgot Password

Complete self-registration here: Sign Up

• ATM Withdrawal: $300
• Debit Purchase: $1,000
  • You can request an immediate, but temporary increase in purchase limits in Digital Banking (Online or Mobile) by going to the “Manage Cards” tab

• Sign in to your Digital Banking account and select “Messages” from the menu. Then select “Choose A Form” to submit and complete the Change of Address form.
• If you are not enrolled in Digital Banking, you can complete the Address Change Request Form

• Go to “Manage Cards” in Digital Banking to turn your debit card off. You can use this same feature to turn your card back on if you find it.
• To report a lost/stolen debit card or fraudulent activity, call: 800.797.5790

• Debit cards expire at the END of the month printed on the card. A new card will be issued during the month of expiration. You will receive your card via mail.
• If you do not receive your new card by the end of the month, call the Electronic Banking Department at 304.636.4095 (option 2) or 800.797.5790.

We offer instant-issue debit cards. Visit one of our locations and see a Personal Banker or Customer Service Representative for a new card.

• Sign in to Digital Banking and go to the “Manage Cards” tab and select your card to set travel notifications. Enter your traveling dates, destinations, and major stops while on the road.
• Or call the Electronic Banking Department at 304.636.4095 (option 2) or 800.797.5790.