blue texture fading into desk with computer, tablet, phone, and watch showing digital banking options
You will need to update or redownload our Mobile App depending on your device.
On June 15 or thereafter, the first-time login process may be completed either online or via your mobile app. Once completed, you will have a seamless digital banking experience across any device.
With our digital banking upgrade, business online banking customers will now have access to mobile banking. Download the Citizens Mobile Banking App in Google Play or the App Store.
1. START BY ENTERING YOUR EXISTING USERNAME
Begin by finding the login section of the website or mobile app. Use your existing Username.
2. ENTER YOUR PASSWORD AND LOGIN
Your password is your Username plus the last four of your Social Security Number (SSN) or EIN. Example: Username1234
3. UPDATE YOUR PASSWORD
You will be prompted to update your password.
4. SECURITY QUESTIONS & ANSWERS
Select a question from each of the 3 drop-down menus and set an answer for each.
5. VERIFY YOUR EMAIL ADDRESS
You will need to re-enroll eBills in our new Bill Pay service on June 15 or soon after.
On Monday, June 15 or as soon as possible: