Online Banking
Limited Lobby Access By Appointment
For the safety and well-being of our customers and employees, all drive-thru locations are open and lobbies have limited access by appointment only - regular business hours remain in place. Coronavirus (COVID-19) has quickly made an impact on our daily lives and we are committed to do what we can to help "flatten the curve" and meet state-recommended protocols. We appreciate your understanding about the way you bank with us during this unprecedented time.

  • We encourage you to use an alternative to visiting one of our offices through our self-service resources available 24/7. 
  • To make a Lobby Appointment for other services call your nearest Citizens office.

Elkins: 304.636.4095 | Beverly: 304.636.0988 | Parsons: 304.478.2551
Snowshoe: 304.572.4095 | Buckhannon: 304.473.7340

As we continue to monitor concerns related to Coronavirus (COVID-19), our focus remains on the health and well-being of our employees, customers, and local communities. We are proactively working to provide safe, sanitary facilities for our customers; however, we encourage you to use our self-service resources available 24/7:

• LOAN OPTIONS: You may make your loan payments using our digital banking services or our loan payment portal.
• ONLINE AND MOBILE BANKING: You may do your everyday banking online or via mobile banking. If you have not enrolled yet, click on the links below to begin the process.


  * Messaging and Data Rates May Apply. Check with your mobile phone carrier for details.

• VISIT AN ATM: Use an ATM to get cash. Be sure to sanitize hands and debit card after use.

We will continue to monitor the Coronavirus news and evaluate how our team can be available and best serve you.

The latest information about COVID-19 is available through the Centers for Disease Control and Prevention at

Online Banking