Our financial centers will be closed Tuesday, November 11 in observance of Veterans Day.
blue texture fading into MOCA debit cards
IMPORTANT NOTICE FOR PRIME CARDHOLDERSMOCA has announced that it will no longer provide card services. As a result, your Prime Card will no longer work after November 14, 2025. If your Prime Card is linked to your Citizens checking account, no action is required – your funds remain safe and fully accessible. While this is an industry provider change, be assured Citizens Bank is here to help you with alternative options or debit card solutions, if needed. For questions or support regarding your card, please call 304.636.4095. Thank you.
