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Identity Theft occurs when someone uses your name, Social Security number, credit card number or other personal information without your permission to commit fraud. At Citizens Bank of West Virginia, we want to help ensure that your private information remains secure – at the bank and in all your transactions.
The following information provides guidelines on how to protect yourself against Identity Theft and minimize the damage if your information is accidentally disclosed or deliberately stolen.
Identity thieves have several ways to obtain your personal information. They might steal your wallet or purse to get your ID, credit cards and debit cards. They also search the trash or steal your mail for bank statements, receipts, credit card offers, health insurance forms, tax information and other financial information. Some thieves access information from offices where you are a customer, employee, patient or student.
To avoid becoming a victim, it’s important to take the following measures to protect your personal information.
Now that you know how Identity Theft can occur, here are some safeguards to lower the chance that it will happen to you:
If you suspect your personal information has been misused, take action immediately by following these three steps:
P.O. Box 740241
Atlanta, GA 30374-0241
P.O. Box 2002
Allen, TX 75013
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790
ATM or Visa Debit Cards…304.636.4095 during banking hours; 800.554.8969 after banking hours.
FIGHT BANK AGAINST IDENTITY THEFT
To protect yourself and others against future Identity Theft, it’s important to file your complaint with the Federal Trade Commission (FTC). Complaints are entered into a secure consumer fraud database used by law enforcement agencies for criminal investigations. Filing a complaint helps the FTC prosecute identity thieves and provide victim assistance and education.
TO FILE A COMPLAINT WITH THE FTC
Submit the online complaint form
Or write to:
Identity Theft Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
Or call the FTC’s Identity Theft Hotline:
Toll free: 877.ID.THEFT (438.4338); TTY: 866.653.4261
Be sure to call the Hotline to update your complaint if you have any additional information or problems.
For more information about Identity Theft, visit the FTC Web site. The site also contains an educational video that outlines steps consumers can take to fight back against Identity Theft