Press Room
Citizens Bank of West Virginia has announced the retirements of two valued team members at our Thomas Financial Center. Vice President & Financial Center Manager Shawn O. Nichols, will retire on Thursday, June 25, 2026, and IT Coordinator Jeffery W. Lipscomb, will retire on Tuesday, June 30, 2026. Both Nichols and Lipscomb devoted the majority of their banking careers to Miners & Merchants Bank prior to its acquisition by Citizens in March 2026 and continued their service through the transition.
Nichols began his banking career with Miners & Merchants Bank in 1994 as a Loan Officer. Over the course of his 32-year career, he advanced through a series of leadership roles, including Vice President & Cashier and President & CEO. Following the acquisition in March 2026, Nichols joined Citizens Bank of West Virginia as Vice President & Financial Center Manager, a position he held until his retirement.
Citizens Bank of West Virginia has been named one of America’s Best-In-State Banks for 2026 by Forbes. The annual ranking recognizes financial institutions that deliver exceptional service and meet the unique needs of the communities they serve. Citizens was selected based on customer feedback and is one of only 228 banks in the nation to earn this distinction.
According to Forbes, the Best-In-State ranking highlights banks most valued by residents of each state. The list is based on an independent survey of approximately 26,000 U.S. residents, who were asked to evaluate their banks across several criteria including trust, customer service, digital services, and the quality of financial advice. Forbes also incorporated an analysis of publicly available online reviews and ratings to arrive at a combined score for each institution.
Nathaniel S. Bonnell, President & CEO of Citizens Bank of West Virginia, has announced the promotion of four senior leaders to Executive Vice President, underscoring the bank’s commitment to developing top-tier executive talent and strengthening its leadership team to support continued growth and community banking excellence.
“Citizens Bank has more than tripled in size since 2017, growing to become the eighth-largest bank headquartered in West Virginia,“ said President & CEO Nathaniel S. Bonnell. “With our continued expansion, I am pleased to announce the elevation of key personnel to our executive leadership team.”
