At Citizens Bank of West Virginia our first priority is protecting your personal information.
While identity theft can happen to anyone, there are some things you can do to reduce your risk. The Federal Trade Commission’s site provides the most up-to-date information on how to deter, detect, and defend against identity theft.
If you think someone is using your personal information to open accounts, file taxes, or make purchases, visit IdentityTheft.gov to report and recover from identity theft.
IF YOU SUSPECT YOUR PERSONAL INFORMATION HAS BEEN MISUSED:
Take action immediately by following these three steps...
- Do not reply to the unsolicited e-mail or respond by clicking on a link within the unsolicited e-mail message.
- Contact the actual business that supposedly sent the e-mail through a secure Web site or a phone number that you know to be legitimate.
- Enter personal data only on Web sites known to be legitimate and secure—look for a “locked padlock” in the browser or “https” at the beginning of the Web site address for proof of security.
- Update anti-virus software and security patches to system software regularly.
- Check statements regularly, verify all transactions and notify financial institutions immediately of suspicious transactions.
- Forward suspicious e-mails to the Federal Trade Commission at firstname.lastname@example.org or file a complaint with the FTC at www.ftc.gov or by calling 877-ID-THEFT.
Citizens Bank of West Virginia will never ask you for personal information. We will never contact you via telephone, text message or email asking for any account information, passwords or debit card PIN numbers. If you receive a call of this nature, do not give out any information and contact your local branch immediately.